Don’t Be Afraid to Say These Things to Your Photography Clients
Shooting photos for clients is an interesting business. People pay
you to take great photos, but you also have to balance your photographic
goals with the very human side of the job. You can’t just boss people
around and expect them to come back or give you positive word-of-mouth.
On the other hand, you can’t let your clients walk all over you. There’s
a fine line between assertiveness and rudeness. However, as long as you
are polite and respectful you should never be afraid to say these
things to your photography clients.
Nikon D750, 86mm, f/4, ISO 2800, 1/400 second
“I don’t offer discounts”
If you have been in this business for a while, you have almost
certainly had clients ask you about some kind of sale, discount,
sweetheart deal, or other tactic to get you to lower your prices.
I used to feel self-conscious about these sorts of requests, thinking
I had some kind of obligation to accommodate my clients who didn’t want
to pay full price. The thought of not offering a discount made me feel
arrogant and cold-hearted.
The truth is,
you are worth your price.
If people want to hire you to do your best work, then there is no shame
in asking them to pay for it. If someone asks for a special deal,
politely but firmly decline. Tell them that your prices are competitive
and you will take beautiful photos for a reasonable fee.
Nikon D750, 92mm, f/4, ISO 220, 1/180 second
Additionally, don’t use the phrase “I’m sorry” when discussing your
prices. You should never have to apologize for charging what you are
worth!
You might think you are being polite, but you have nothing to apologize for. So you shouldn’t feel obligated to say it.
I have had several situations where potential clients have asked me
about offering discounts. At first, I felt uncomfortable sticking to my
guns. However, every single time I declined to go down in price, I have
felt good about the decision. Plus, the clients were still happy with my
photos.
Recently someone asked me about taking photos of her daughter’s
graduation. When I told her my price, she winced and asked if I offered
any type of discount. I said no, and she eventually went with another
photographer who had a cheaper rate.
While a part of me wishes I could have gotten this woman’s business, I think of the ramifications if I had gone down in price.
Nikon D750, 110mm, f/2.8, ISO 160, 1/125 second
She
would have expected a similar discount on future sessions, and she
would have almost certainly told her friends about this great
photographer she knows who gave them a really good discount.
That would have started things off on the wrong foot with other potential clients who might be expecting me to drop my price.
The implications for lowering your prices can be much worse in the
long run. So you should never feel bad for saying these things to your
photography clients.
“You have something on your face”
There are many ways to
fix blemishes, pimples, dust, dirt, and other imperfections in Photoshop.
I have had clients joke about taking ten pounds or twenty years off
in Photoshop. That always makes me a little uncomfortable since I think
my clients look great just as they are.
With almost every photo session, there is some type of artificial issue that can easily be fixed right on the spot.
If not addressed right away, these things can add hours to your post-processing time.
Nikon D750, 135mm, f/2.8, ISO 500, 1/350 second
You might feel a little nervous or uncomfortable telling your clients
that they have a stray hair on their cheek or a spot of dirt on their
shoulder. I know what that’s like, having been in the situation many
times!
Kids are fussy, the wind is blowing, rain is starting to fall, and
you feel like you’re adding yet another burden to your clients by
telling them they’ve got something on their face.
On the contrary, don’t be afraid to say these things to your clients!
Every time I have neglected to mention an issue while taking pictures, I
have regretted it afterward.
If you fix a blemish on a single photo, you have to fix it on all the
photos. If it takes one minute to fix the first time, multiply that by
20, 50, or 100, and the simple task quickly turns to tedium.
Nikon D750, 92mm, f/2.8, ISO 400, 1/250 second
Not once have I had a client get upset, offended, or otherwise
bothered when I told them about a problem like this. If anything, they
have appreciated my watchful eye and attention to detail!
Kindly and politely tell them that they have a leaf on their dress, a
speck on their forehead, or a butterfly resting on their shoulder. (I’m
not kidding, it has happened!) You can deal with it in a few seconds
and move on, instead of worrying about it and then wasting hours of your
time editing it out on your computer.
“Sure, let’s try your idea”
Any time I
prepare for a photo shoot,
I always make sure I know the location, the types of photos the clients
want, and other pertinent information. I even built several
custom photo benches that
I bring with me in case people need a place to sit. Basically, I try to
have all my bases covered so I can make sure the session goes smoothly.
However, sometimes clients have other ideas. When that happens, I
used to get defensive – I’m the professional, my clients need to listen
to me!
On a sports team, it’s the players’ job to listen to their coach, and
if every person on the field did things his or her own way, the game
would be lost in short order.
Nikon D750, 112mm, f/4, ISO 1600, 1/250 second.
A
photo session isn’t a sporting event, and you are a photographer, not a
coach, and certainly not a dictator. You have great ideas for how to
carry out the session, but your clients might too. It also behooves you
to show them you care and will listen to their suggestions.
Even if you might not particularly like an idea that your clients have for
poses, locations, or
props,
you might be surprised at the results. At the very least, it will send a
message to your clients that you are flexible and willing to listen to
them.
Even if the photos aren’t your favorite, word of mouth from your clients will help build a good reputation for you!
Nikon D750, 50mm, f/1.8, f/2, ISO 320, 1/250 second.
The image above is one example of how this can work out well for you
and your clients. After I shot this family in the middle of a park, one
of them told me he wanted to get a picture by a bridge. I was a little
hesitant since the lighting and location weren’t my favorite, but I was
happy to oblige. These photos turned out to be their favorite from the
entire session!
“I have a location I prefer”
This seems a little counter to the last bit of advice since the idea here is to
not take
your clients suggestions into account. If you shoot outdoors, as I and
many others do, you probably have some particular spots you like to use.
Your locations have good lighting, pleasant surroundings, few people,
and no bothersome elements like trash cans or street signs. You have
used these locations many times, and they work great!
Your clients might have other ideas, though, and this is when it’s
important to push back a little. I have had clients ask to do photos in
spots that might look great for social media selfies, but they just
aren’t well suited to a formal photo session.
In these situations, there’s nothing wrong with gently but firmly steering them to a
location you prefer.
Nikon D750, 200mm, f/2.8, ISO 280, 1/250 second
It might seem harsh or uncaring to say these things to your photography clients, but it’s all about
setting expectations.
When it comes to choosing a location, you know things your clients
don’t. You pay attention to aspects of lighting and composition they
would never think about.
If a potential client is insistent on using a spot that you would
rather not use, show them your portfolio and explain the reason that you
want to do it at another location.
Ultimately it’s your call – you can go with a spot they want, and the
pictures might turn out great. But there’s a good chance you will
encounter unforeseen obstacles, distractions, and other issues that will
lead to sub-par photos.
If your client is insistent, you can politely tell them you won’t be
able to meet their needs and recommend another photographer instead. Or
you can do the session anyway, but make sure to scout the location first
so you can prepare for what awaits.
Nikon D750, 150mm, f/4, ISO 1100, 1/250 second
“Photos will be ready in two weeks, but not sooner.”
Your own timeframe for this might differ, but you must be honest with clients about these types of expectations.
They might have other ideas in mind based on experiences their
friends have had with other photographers. If you need a specific amount
of time to deliver the photos, then make sure to stand by what you say.
Be sure to explain this early when you establish a relationship with
your clients, so they know right away what to expect. You don’t want
them complaining on social media because they thought you would deliver
their photos the very next day!
Let them know that you need time to carefully cull, edit, and even
print their photos. A few extra days of work can mean the difference between good photos and frame-worthy portraits to hang on a living room wall.
Fuji X100F, 23mm, f/5.6, ISO 320, 1/125 second
Expectations
One trick is to under-promise and over-deliver. I let my clients know
that they will receive their final images within three weeks. I almost
always send their photos in two weeks. So in their eyes, I have not only
met their expectations but vastly exceeded them.
Your clients might want photos quickly, but if
you need time
to do your post-processing, be firm and stick to your guns. Quality
takes time, and you’re not just slapping on a filter like you would see
on some social media apps.
And if you need a few weeks to work your magic, then make sure your clients know what to expect.
Nikon D750, 50mm, f/1.8, f/5.6, ISO 6400, 1/90 second. (Using a +4 close-up filter)
At the end of the day, this is all about establishing a positive, healthy, and productive relationship with your clients.
Always be respectful, and always treat them how you would prefer to
be treated yourself. If you say these things to your photography clients
it will help send the message that you are a serious professional.
Moreover, they will likely want to keep working with you well into the
future.
We hope
Don’t Be Afraid to Say These Things to Your Photography Clients
will help you on your photographic journey. Do you have other things
that you feel can be said to clients that can help the session run
smoother? If so, share it with us in the comments!
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